Contact Us
This inquiry page is especially for the international customers of Designphil Inc.
About Purchasing
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Do you ship internationally from the official Japanese online stores of MIDORI, MD PRODUCT, TRAVELER’S COMPANY, and PLOTTER?
Our official Japanese online stores do not ship to destinations outside Japan.
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Where can I buy TRAVELER’S COMPANY products?
Outside Japan
Please check the shop list here for stores carrying our products.
For North America and China, you can also purchase directly from our official online stores:
TRAVELER’S COMPANY USA
TRAVELER’S COMPANY TMALLJapan
Please check the shop list here for stores in Japan.
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Where can I buy MIDORI products?
Outside Japan
Please check the shop list here for stores carrying our products.
For China, you can also purchase directly from our official online store:
MIDORI TMALLJapan
Please check the shop list here for stores in Japan:
*For languages other than Japanese, please use Google Translate. -
Where can I buy MD PRODUCT items?
Please check the shop list here for stores carrying our products.
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Where can I buy PLOTTER products?
Outside Japan
Please check the shop list here for stores carrying our products.
For North America and China, you can also purchase directly from our official online stores:
PLOTTER USA
PLOTTER TMALL
Japan
Please check the shop list here for stores in Japan
*For languages other than Japanese, please use Google Translate. -
Where can I buy TRAVELER’S FACTORY limited-edition items?
TRAVELER’S FACTORY products are available at all TRAVELER’S FACTORY stores in Japan.
Outside of Japan, a selection of TRAVELER’S FACTORY products is sold at TRAVELER’S COMPANY PARTNER SHOPS, TRAVELER'S COMPANY USA, and TRAVELER'S COMPANY TMALL.TRAVELER’S FACTORY
TRAVELER’S COMPANY PARTNER SHOPS
TRAVELER’S COMPANY USA
TRAVELER’S COMPANY TMALL -
Where can I find TRAVELER’S COMPANY PARTNER SHOPS?
Please refer to the information on our official website
About Products
About Products in General
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I would like to inquire about a specific product.
For inquiries regarding a specific product, providing the product number will help us assist you more smoothly. If you have the product at hand, please let us know the number listed on it.
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Can you tell me if my product is authentic?
We regret to inform you that we do not offer product authentication services.
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I would like to make an inquiry regarding a defect in my product.
If you encounter any issues with the product, please first contact the store where you purchased it. Please note that we generally cannot provide support for products not purchased from our authorized retailers.
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I purchased a product from TRAVELER'S COMPANY USA / PLOTTER USA and would like to inquire about it.
For products purchased from TRAVELER'S COMPANY USA or PLOTTER USA, please contact the store directly:
TRAVELER’S COMPANY USA
PLOTTER USA
About TRAVELER'S notebook
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The leather's color and texture seem different from the photos on the website. Is this a defect?
The leather cover of the TRAVELER'S notebook is made from cow leather tanned with vegetable tannin. We minimize excessive surface processing to preserve the leather's inherent natural texture and character.
Consequently, each individual cover will have variations in color, texture, and thickness. Also, differences may also occur between production batches.
These characteristics are the unique personality of natural leather and are not considered defects. We hope you enjoy the only one TRAVELER'S notebook you have.
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I just bought it, but the leather surface already has scratches. Is this a defect?
The leather cover of the TRAVELER'S notebook is minimally processed, avoiding excessive coating, so that you can enjoy the soft feeling and beautiful aging of the leather.
Because of this, the leather might have some small scratches and wrinkles on the cover, especially when it is new.
Please understand these are part of its unique character. The longer you use it, the more the color deepens. And by this deepening, the scratches would be hard to spot.
For more details, please check our official website.
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I see a white powdery substance on the leather surface. What is this?
This is the oil infused in the leather appearing on the surface due to changes in temperature.
Leather with this characteristic tends to develop a glossy sheen and richer expression the more you use it.
It will disappear if you warm it with a hair dryer or wipe it with a cloth.
For more details, please check our official website.
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Is there a way to make the scratches less noticeable?
For minor scratches, it is possible to make them less noticeable using the following methods:
・Gently rub the scratched area with a dry, soft cloth.
・Gently rub the area with your palm (the natural oils from your hand will help it blend in).
・Please use a leather cream. Before applying it, please test on a less visible area first. The cream replenishes the leather’s oils, deepens the color, and gives it a polished look, helping to make scratches less noticeable.
However, deep scratches will remain. These marks become part of the notebook's history. Please embrace your one-of-a-kind TRAVELER'S notebook.
For more details, please check our official website.
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The color on the spine of the leather cover is fading. Is this a defect?
This phenomenon is called “pull-up.”
This occurs when the leather is bent and the oil contained in the leather, along with the dye, escapes to the surrounding area causing the color to fade.
If you are concerned about this, you can add oil to the leather by applying leather cream for the area to make it less noticeable.
When applying the cream, we recommend testing it on an inconspicuous place.
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Can you tell me how to use the connecting rubber band for setting refills to the TRAVELER'S notebook?
Please refer to the detailed instructions on our official website.
Other Inquiries
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Do you have a distributor in my country?
Please check the distributor list, and contact the distributor in your country directly.
If your region is not listed, please contact us directly.
-
Can I customize products or create original items?
Yes, It is possible if the conditions are met. Please check this page for MD PRODUCT. For other products, please contact us directly.
B2B Customization Form
I would like to inquire about a specific product.
For inquiries regarding a specific product, providing the product number will help us assist you more smoothly. If you have the product at hand, please let us know the number listed on it.
Can you tell me if my product is authentic?
We regret to inform you that we do not offer product authentication services.
I would like to make an inquiry regarding a defect in my product.
If you encounter any issues with the product, please first contact the store where you purchased it. Please note that we generally cannot provide support for products not purchased from our authorized retailers.
I purchased a product from TRAVELER'S COMPANY USA / PLOTTER USA and would like to inquire about it.
For products purchased from TRAVELER'S COMPANY USA or PLOTTER USA, please contact the store directly:
TRAVELER’S COMPANY USA
PLOTTER USA
The leather's color and texture seem different from the photos on the website. Is this a defect?
The leather cover of the TRAVELER'S notebook is made from cow leather tanned with vegetable tannin. We minimize excessive surface processing to preserve the leather's inherent natural texture and character.
Consequently, each individual cover will have variations in color, texture, and thickness. Also, differences may also occur between production batches.
These characteristics are the unique personality of natural leather and are not considered defects. We hope you enjoy the only one TRAVELER'S notebook you have.
I just bought it, but the leather surface already has scratches. Is this a defect?
The leather cover of the TRAVELER'S notebook is minimally processed, avoiding excessive coating, so that you can enjoy the soft feeling and beautiful aging of the leather.
Because of this, the leather might have some small scratches and wrinkles on the cover, especially when it is new.
Please understand these are part of its unique character. The longer you use it, the more the color deepens. And by this deepening, the scratches would be hard to spot.
For more details, please check our official website.
I see a white powdery substance on the leather surface. What is this?
This is the oil infused in the leather appearing on the surface due to changes in temperature.
Leather with this characteristic tends to develop a glossy sheen and richer expression the more you use it.
It will disappear if you warm it with a hair dryer or wipe it with a cloth.
For more details, please check our official website.
Is there a way to make the scratches less noticeable?
For minor scratches, it is possible to make them less noticeable using the following methods:
・Gently rub the scratched area with a dry, soft cloth.
・Gently rub the area with your palm (the natural oils from your hand will help it blend in).
・Please use a leather cream. Before applying it, please test on a less visible area first. The cream replenishes the leather’s oils, deepens the color, and gives it a polished look, helping to make scratches less noticeable.
However, deep scratches will remain. These marks become part of the notebook's history. Please embrace your one-of-a-kind TRAVELER'S notebook.
For more details, please check our official website.
The color on the spine of the leather cover is fading. Is this a defect?
This phenomenon is called “pull-up.”
This occurs when the leather is bent and the oil contained in the leather, along with the dye, escapes to the surrounding area causing the color to fade.
If you are concerned about this, you can add oil to the leather by applying leather cream for the area to make it less noticeable.
When applying the cream, we recommend testing it on an inconspicuous place.
Can you tell me how to use the connecting rubber band for setting refills to the TRAVELER'S notebook?
Please refer to the detailed instructions on our official website.
Do you have a distributor in my country?
Please check the distributor list, and contact the distributor in your country directly.
If your region is not listed, please contact us directly.
Can I customize products or create original items?
Yes, It is possible if the conditions are met. Please check this page for MD PRODUCT. For other products, please contact us directly.
B2B Customization Form
Inquiry Form
Please make an inquiry using the following form about any other questions you may have.